Terms and Conditions

1. About these Terms

1.1 These terms and conditions (“Terms”) govern the supply by Bidq trading as “Bidq” (“Bidq”, “we”, “us” and “our”) of the services made available through the website at www.bidq.co.uk and any associated pages, portals, white-labelled pages, partner-branded pages, forms, upload systems and related digital interfaces (together, the “Website”).

1.2 By placing an order through the Website, purchasing any service from us, booking a Solicitor Review Call, uploading any documents or information to us, or otherwise using any paid service made available by us, you agree to be bound by these Terms.

1.3 If you do not agree to these Terms, you must not order, access or use our services.

1.4 Bidq is a pre-acquisition legal due diligence service.

1.5 Our contact details are as follows:

Bidq

167-169 Great Portland Street

Fifth Floor

London

W1W 5PF

Email: info@bidq.co.uk

2. Interpretation

2.1 In these Terms:

“Business Day” means any day other than a Saturday, Sunday or public holiday in England.

“Customer”, “you” and “your” means the person or entity purchasing or using the relevant service.

“Order” means your order for any service placed through the Website.

“Property Pack” means the auction legal pack, legal documents, replies, searches, title documents, leases, licences, plans, special conditions, tenancy documents, questionnaire responses and any other materials supplied by or on behalf of you in connection with a property.

“Report” means any legal pack review, summary, risk output, audit output, compliance assessment, portfolio output, PDF report, action plan or similar deliverable produced by us.

“Services” means the services provided by us under these Terms, including Standard reviews, 24-Hour reviews, Supplements, Solicitor Review Calls and any related paid services.

“Supplement” means an additional paid review element required due to missing and/or inconsistent documents requiring additional review.

“White-Label Page” means any Bidq-operated page presented under the branding, styling or referral arrangement of an auctioneer, partner, introducer or third party.

3. Nature of the Services

3.1 Our services are information services only.

3.2 The Services are designed to provide structured informational outputs, commercial due diligence support, document-based observations, compliance-oriented summaries and decision-support material for property investors and related users.

3.3 The Services are not legal advice.

3.4 The Services do not constitute reserved legal activities and are not offered as regulated legal services.

3.5 Purchase or use of any Service does not create a solicitor-client relationship, lawyer-client relationship, retainer, fiduciary relationship or ongoing professional appointment between you and us.

3.6 Any solicitor involvement in connection with a Report or output is limited to review and finalisation of the relevant output in accordance with the service purchased. Unless we expressly agree otherwise in writing, no separate legal retainer arises and no broader advisory duty is assumed.

3.7 Any certification wording, including wording to the effect that a Report has been reviewed by a solicitor, relates only to the review process applied to the relevant output and does not alter the informational-only nature of the Service.

3.8 Our Services are not a substitute for obtaining your own independent legal, tax, valuation, survey, lending, planning, environmental, regulatory and investment advice.

3.9 You remain solely responsible for all bidding, acquisition, financing, structuring, exchange, completion, holding, letting, development, compliance and disposal decisions.

4. Eligibility and Scope

4.1 Our property review Services are intended only for properties located in England and Wales.

4.2 We do not accept instructions relating to properties in Scotland or Northern Ireland.

4.3 Our Services are prepared by reference to the law of England and Wales only.

4.4 We may make the Website available internationally, but the Services remain limited to the scope set out in these Terms.

4.6 If you purchase or use any Service in the course of a business, trade, profession or investment activity, you agree that the business-use provisions of these Terms apply and that any consumer cancellation rights or similar protections shall not apply except where mandatory law requires otherwise.

5. Orders and Contract Formation

5.1 You may place an Order through the Website for one or more Services.

5.2 Payment must be made in advance.

5.3 Unless we expressly agree otherwise, the contract between you and us is formed when payment is successfully made.

5.4 You must then upload the required Property Pack and complete any required questionnaire or onboarding steps.

5.5 We are entitled to rely on the information and documents supplied by you, whether uploaded by you directly or supplied by a third party on your behalf.

5.6 We may, in our absolute discretion, refuse, suspend, pause or decline to progress any Order where:

(a) the Property Pack is incomplete;

(b) the documents are inconsistent, corrupted, unreadable or materially deficient;

(d) the property is outside England and Wales;

(e) the matter creates legal, operational, reputational or regulatory risk;

(f) you fail to complete the required questionnaire or information requests;

(g) you act abusively or unlawfully; or

(h) we otherwise determine that the Order is unsuitable.

5.7 Where we exercise any right under clause 5.6, you acknowledge that no refund shall be due unless we decide otherwise in our absolute discretion.

6. Customer Information and Responsibility

6.1 You must provide all information, documents and responses reasonably required by us to perform the relevant Service.

6.2 In relation to each Order, you warrant and represent that:

(a) the information and documents supplied are complete, accurate and not misleading to the best of your knowledge;

(b) you have the full right, authority and permission to supply them to us and to authorise our review of them;

(c) the documents supplied comprise all documents in the relevant auction legal pack and all other materials relevant to the Service purchased;

(d) you will promptly provide any additional information reasonably requested by us; and

(e) you will not upload unlawful, infringing, malicious, confidential third-party material without authority, or otherwise prohibited content.

6.3 We are not responsible for:

(a) omitted documents;

(b) missing pages;

(d) information not disclosed by the seller, auctioneer, broker, lender or any third party;

(e) changes occurring after the date of the Report or output; or

(f) any consequences arising from incomplete, inconsistent or delayed uploads.

6.4 If documents are uploaded in stages, the timetable for delivery shall run only from the point at which we confirm that the pack is complete.

7. Service Description and Pricing

7.1 Current service pricing is stated on the Website and, unless stated otherwise, is exclusive of VAT.

7.2 Services currently include:

(a) Standard review: £495 plus VAT;

(b) 24-Hour review: £695 plus VAT;

(d) Supplement (Expedited): £275 plus VAT;

(e) Solicitor Review Call (20 minutes): £375 plus VAT; and

7.3 We may amend pricing from time to time. Notice of any changes will be communicated before taking effect.

7.4 All Services are subject to availability and acceptance.

8. Turnaround Times

8.1 Standard review turnaround is within 2 to 3 Business Days.

8.2 24-Hour review turnaround is by the end of the next Business Day.

8.3 All turnaround times:

(a) run only from the point at which we confirm the relevant pack or submission is complete;

(b) apply on Business Days only;

(d) exclude delays caused by technical failures, platform issues, third-party system failures or events beyond our reasonable control; and

(e) are estimates unless we expressly state otherwise.

8.4 No turnaround period shall begin until the required questionnaire and all required uploads have been received by us in full and accepted by us as complete.

9. Supplements and Additional Review

9.1 A Supplement may be required where the Property Pack contains missing and/or inconsistent documents requiring additional review.

9.2 No Supplement charge will be applied unless we first notify you and you approve the additional charge.

9.3 No Supplement work will begin until such approval is received.

9.4 If you do not approve a required Supplement, we may pause, limit or discontinue the relevant Service, and no refund shall be due.

10. Reports and Deliverables

10.1 Reports are delivered in PDF format unless we state otherwise.

10.2 Reports may include summaries, document-based observations, risk indicators, action points, questions for follow-up, audit outputs, compliance observations, prioritised actions, portfolio-level comments and solicitor review certification language where applicable.

10.3 Reports and outputs are made available for 30 days only, unless we state otherwise in writing.

10.4 Reports are supplied for your internal use only in connection with your own evaluation of the relevant property or portfolio.

10.5 No third party is entitled to rely on any Report or output, including any lender, broker, investor, shareholder, funder, partner, joint venture party, adviser or purchaser, unless we expressly agree in writing.

10.6 You must not distribute, circulate, reproduce, publish, license, assign, sell, white-label or otherwise exploit any Report or output externally without our prior written consent.

11. Scope Limitations

11.1 Unless expressly agreed otherwise in writing, our Services do not include:

(a) legal advice;

(b) acting for you on any transaction;

(d) tax advice;

(e) valuation advice;

(f) building or survey advice;

(g) planning consultancy;

(h) environmental consultancy;

(i) litigation strategy;

(j) title insurance advice;

(k) obtaining searches or third-party reports on your behalf; or

(l) independent verification of any document or statement supplied to us.

11.2 Our review is limited to the documents and information actually supplied to us.

11.3 Missing searches may be noted but will not be ordered by us.

11.4 We do not assess the commercial viability, profitability or suitability of the investment generally.

11.5 We do not assume responsibility for auction conditions, lender requirements, financing availability, valuation outcomes, future market performance or transaction completion risk.

12. Solicitor Review Calls

12.1 A Solicitor Review Call is an optional paid add-on only.

12.2 Each Solicitor Review Call is limited to 20 minutes.

12.3 Solicitor Review Calls are informational only and do not constitute legal advice or create any solicitor-client relationship or retainer.

12.4 A booked call must be used within 14 days of purchase, failing which it shall expire automatically without refund.

12.5 We may set booking windows, availability restrictions, scheduling rules and limited availability criteria at our discretion.

12.6 If you fail to attend a scheduled call, arrive late, fail to provide required context, or otherwise do not use the booking, the call may be treated as used and no refund shall be due.

14. Consumer Cancellation Rights and Immediate Performance

14.1 Where you are a consumer and mandatory law gives you a cancellation right, you expressly request and consent to us beginning performance of the Services immediately following purchase and, where applicable, before the expiry of any cancellation period.

14.2 You acknowledge and agree that the Services are bespoke, document-driven and/or digital services supplied to your specifications and commenced immediately on your request.

14.3 To the fullest extent permitted by law, once performance has begun, or once the relevant bespoke output has been fully delivered, any cancellation right may be lost, reduced or extinguished.

14.4 Where you purchase for business purposes, you agree that any consumer distance-selling cancellation rights do not apply.

15. Refunds

15.1 All sales are final.

15.2 No refunds are available.

15.3 Without limitation, no refunds shall be due:

(a) once work has commenced;

(b) where an Order is paused, limited, declined or rejected under these Terms;

(d) where you fail to provide information or approvals;

(e) where a call expires unused;

(f) where you are dissatisfied with the conclusions of a Report;

(g) where you decide not to proceed with a purchase or bid;

(h) where a Supplement is required but not approved;

(i) where your access is suspended or terminated for breach, misuse or non-payment; or

(j) where the outcome is not what you hoped for.

15.4 Nothing in these Terms excludes any refund right that cannot lawfully be excluded under applicable law.

16. Intellectual Property

16.1 All intellectual property rights in the Website, the Services, all Reports, all outputs, all prompts, workflows, structures, risk frameworks, scoring systems, templates, formats, branding, platform materials, text, graphics, designs, interfaces and methodologies belong to us or our licensors.

16.2 Subject always to full payment and continued compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the relevant Report or output solely for your own internal evaluation of the relevant property or portfolio.

16.3 Except as expressly permitted by clause 16.2, you must not copy, reproduce, adapt, extract, publish, distribute, license, resell, exploit, reverse engineer, white-label, frame or otherwise use any part of our materials without our prior written consent.

16.4 No ownership rights are transferred to you.

17. Acceptable Use

17.1 You must use the Website and Services lawfully and in good faith.

17.2 You must not:

(a) upload malware, viruses or harmful code;

(b) upload unlawful, infringing, defamatory, abusive, offensive or misleading material;

(d) attempt to interfere with the Website, infrastructure or security of the Services;

(e) misuse, scrape, clone or exploit the Website or Services;

(f) impersonate another person or entity;

(g) use the Services for any unlawful or fraudulent purpose; or

(h) use the Services in a manner likely to expose us to legal, regulatory or reputational harm.

17.3 We may remove files, suspend access, refuse service or terminate any account or Order where we consider that any material or conduct breaches this clause.

18. Use of AI and Third-Party Technology

18.1 You acknowledge and agree that we may use artificial intelligence systems, automated tools, software tools, document-processing tools and third-party technology providers in delivering the Services.

18.2 We may also use human reviewers, contractors, consultants or specialist personnel, including reviewers located outside the United Kingdom where appropriate.

18.3 Our use of such tools and providers does not change the nature or scope of the Services as set out in these Terms.

19. Confidentiality

19.1 Each party shall keep confidential and not disclose to any third party any confidential information of the other party received in connection with the Services, except:

(a) where disclosure is required by law, regulation or court order;

(b) to professional advisers, personnel, contractors or technology providers on a need-to-know basis;

(d) where the other party has consented in writing.

19.2 You must keep confidential all Reports, outputs, pricing structures, methodologies, workflows, prompts, internal frameworks and non-public materials supplied by us.

19.3 This clause survives termination.

20. Testimonials and Publicity

20.1 With your consent, we may refer to your name, logo, brand and testimonial content for marketing and promotional purposes.

20.2 You must not publish false, misleading or manipulated statements about us, the Website or the Services.

21. Complaints

21.1 Any complaint must be submitted to info@bidq.co.uk within 30 days of the relevant event or delivery of the relevant output.

21.2 We may require reasonable details and supporting information before investigating any complaint.

21.3 Where additional documents are supplied after the original review, any further work will ordinarily be treated as a Supplement or fresh paid instruction.

21.4 We maintain an internal complaints process, but no complaint process shall alter the informational-only nature of the Services.

22. White-Label Pages and Referrals

22.1 Some Services may be offered through White-Label Pages or partner-branded pages.

22.2 Even where a White-Label Page is used, your contract is with Bidq and not with the relevant auctioneer, partner or referrer.

22.3 We may pay referral fees or commissions to partners and introducers.

22.4 We are not responsible for third-party websites, partner content, partner statements or any external platform not operated by us.

23. Liability

23.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

23.2 Subject to clause 23.1, our total aggregate liability to you arising out of or in connection with the relevant Service, whether in contract, tort (including negligence), misrepresentation, restitution, breach of statutory duty or otherwise, shall not exceed the amount actually paid by you for the relevant Service giving rise to the claim.

23.3 Subject to clause 23.1, we shall not be liable for any:

(a) indirect or consequential loss;

(b) loss of profit;

(d) loss of opportunity;

(e) loss of bargain;

(f) failed bid or missed auction opportunity;

(g) financing loss;

(h) diminution in property value;

(i) tax loss;

(j) business interruption;

(k) wasted management time; or

(l) loss arising from reliance by any third party.

23.4 Without limitation, we are not liable for:

(a) your decision to bid, buy, fund, exchange, complete, refinance, hold, let, develop or sell;

(b) the accuracy or completeness of documents supplied by others;

(d) third-party systems, providers, platforms, auction sites or data sources;

(e) any matter outside the express scope of the relevant Service; or

(f) any legal, tax, planning, survey, valuation, environmental or lending issue for which separate advice should have been obtained.

23.5 You acknowledge and agree that any Report or output is only one input into a wider investment or compliance decision and must not be treated as determinative or exhaustive.

24. Suspension and Termination

24.1 We may suspend or terminate any Service, Order or account immediately if:

(a) you breach these Terms;

(b) you fail to pay any amount when due;

(d) you engage in fraud, abuse or unlawful conduct;

(e) you infringe intellectual property rights;

(f) your conduct creates regulatory, legal, operational or reputational risk for us; or

(g) we are otherwise entitled to do so under these Terms.

24.2 On suspension or termination:

(a) your access may cease immediately;

(b) all outstanding sums remain due;

(d) any licence granted under these Terms may be withdrawn.

25. Force Majeure

25.1 We shall not be liable for any delay, interruption or failure caused by events beyond our reasonable control, including systems failure, internet failure, cyber incident, software failure, outage, industrial action, illness, acts of God, governmental action or third-party service interruption.

26. Changes to these Terms

26.1 We may amend these Terms from time to time.

26.2 Material changes will be notified on the Website or by other reasonable means and, where applicable, will take effect on not less than 7 days’ notice.

26.3 Continued use of the Services after such changes take effect constitutes acceptance of the amended Terms.

27. Assignment

27.1 We may assign, transfer, subcontract, novate or otherwise deal with any of our rights or obligations under these Terms, including as part of any sale, restructuring or transfer of the business.

27.2 You may not assign, transfer or otherwise deal with your rights or obligations under these Terms without our prior written consent.

28. General

28.1 These Terms constitute the entire agreement between you and us in relation to the Services and supersede all prior discussions, understandings or arrangements relating to them.

28.2 You acknowledge that you have not relied on any statement, representation or assurance not expressly set out in these Terms, except that nothing in these Terms excludes liability for fraudulent misrepresentation.

28.3 If any provision of these Terms is held invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

28.4 Any failure or delay by us to exercise any right shall not operate as a waiver of that right.

28.5 A person who is not a party to these Terms shall have no right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

29. Governing Law and Jurisdiction

29.1 These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

29.2 The courts of England and Wales shall have exclusive jurisdiction, save that where mandatory consumer law gives a consumer the right to bring proceedings elsewhere, nothing in these Terms overrides that right.

Questions about this policy? Contact info@bidq.co.uk.

Terms & Conditions